
I used O2 for years when I lived in the UK. The service was never great, but you put up with it, because the only real alternative is going to the hassle of moving networks, simply to receive the same shit treatment from someone else. I figured I was simply choosing to settle for the best of the worst. However, when I was thinking about moving to Ireland last summer, I was quite happy that I had decided to keep with O2, as the company also has a phone network in Ireland, and I thought that I would be able to simply keep my contract, with all the perks I had accrued over the years, and hop across the water. This was not the case.
Speaking to O2 over the phone a couple of months before going over to Ireland, it became clear that I would be unable to simply swap my contract over to the Irish network, although everyone I spoke to was either unwilling or unable to tell me why this was. In the end, I simply accepted it. However, whilst browsing the O2 website in desperation a little closer to the time of leaving , I noticed that one of the bolt-ons that the company offered was one called 'IRELAND', which allowed you to use your phone in Ireland on the Irish O2 network for the same cost as you were using it in the UK. Perfect! Or so you'd think. First I tried to apply this bolt-on to my account via text, but kept getting the message back that my attempt had failed. So I called O2 to get it applied, but was told that I was 'ineligible' for the bolt-on. Why, you may ask: the answer is that I did not live in Northern Ireland! Ah, of course, how silly of me to assume that people living in Scotland might want to travel to Ireland too!
Okay then, I said to myself, time to simply cancel the contract and get a new one sorted in Ireland, I said to O2. Certainly sir, that will be a tidy sum of £200.
WHAT?!
Little did I realise that when I initially phoned up to try and move the contract, by reviewing the terms of that contract, I was signing up for another 12 MONTHS! This was all due to be paid to O2 (who I have since been calling Owe2, but no-one seems to have noticed), BEFORE I could cancel my contract. When asked if there was anything I could do? Well sir, you can pay the lump sum off now, or simply pay in monthly installments. Well then, I think I'll pay in installments thanks.
So I moved to Ireland, got a GREAT deal with Meteor, but still had to pay 25 quid a month to O2, for the privilege of having once been a customer of theirs. Like a fool, I took this treatment for a while, until around October, when, hard up as I was at the time, I simply decided to cancel the direct debit, to see what happened. The first bill came in, then the second, totalling 50 pounds. But then the third bill came in in December, and it seemed this time I actually only owed them £36! Money had been subtracted from my bill! Well, this is very generous of O2, I thought to myself, so let's leave it another month and see if the amount goes down again. Alas, I didn't hear anything from O2 for a while, until today I received a letter, telling me that as I had been unable to reach an agreement with the debt collections agency (I put this lack of agreement down simply to a lack of contact with me!) they were beginning to file legal proceedings in order to reclaim their £36!
As much fun as a day in court in order for me to simply pay £36 at the end of it would have been, I decided to pay off what I owed O2. I'd love to say I'd never go anywhere near them again, but that shiny iPhone keeps dragging me back in. One of these days, I'll be back, but I promise you this: I won't enjoy a single minute of it...